Go Live! Support
One of the most stressful times on a project is the moment the system is "turned on" and used in production. This is an
intense time in any implementation and requires skill, experience and the ability to handle issues quickly. Having been
through many implementations we are prepared to handle the phase of the project and are with you onsite to guide the installation. Even
the most well planned out implementation has problems to work through and during that time you need a system vendor
that can "keep their cool", focus on the issues and work through initial problems. We at CSoft are that vendor...and our
customers will tell you that we are very good at Go Live! support and general production support.
Phase 7 - System Implementation
The Implementation phase of the project answers the question, "Can the customer use the solution?". At the end of the day
the solution delivered has to be usable in the production environment. This includes many factors: the matching of the
business process to the software, the training of the users, the ease of use of the configuration and how well the
escalation path has been setup when resolving problems. Again, CSoft is more than a software company, we believe in delivering
a solution that best fits your business practice while improving it where we can.